Your AI agents, fully transparent
From conversation data to evaluation scores — everything to understand, measure and improve AI performance.
Every conversation, fully analyzed
Real-time insight into volume, channels, response times and resolution scores — so you always know how your agents perform.
Conversation Volume
Channels
Past 30 days
Hourly Activity
Understand what customers really feel
Sentiment Trend
Weekly overview
Topic Clusters
Most discussed topics
Automated quality assessment
Overall Agent Quality Score
Built for complete visibility
Everything you need to make data-driven decisions about your AI agents — in one platform.
Conversation Analytics
Deep insight into every conversation, from intent to resolution.
Agent Traces
Waterfall view of every agent action in real-time.
Sentiment Analysis
AI-driven emotion detection per conversation and topic.
Evaluation Framework
Automated scoring on accuracy, tone and compliance.
Trend Detection
Discover emerging patterns before they become problems.
Performance Monitoring
Real-time latency tracking and throughput metrics.
Custom Dashboards
Build your own views with drag-and-drop widgets.
Compliance Reporting
Audit-ready exports and automated compliance checks.
Real-time Monitoring
Live feed with instant alerting on anomalies.
Curious how it works?
Discover how Versaia Insights helps you continuously improve your customer experience.