◆ Agents

Human-like AI Agents that actually help

Not chatbots following scripts. Versaia agents understand context, have natural conversations and resolve issues.

Context-aware

Understands intent, sentiment and history

Self-improving

Every interaction makes the agent smarter

Fully autonomous

From first word to resolution

control.versaia.ai/agents/healthcare-assistant

VersaiaControl

General

Overview

Conversations

Sessions

Configuration

Prompt

Models

Parameters

Tools

Connectors

Knowledge

Memory

Variables

Testing

Simulations

Evaluations

Healthcare AssistantActive

Voice · Acme Healthcare

Test Agent

Make Call

Version Control3 versions

DEVv1.2.0

STG—

PRODv1.0.0

+ New Version

Date & TimeContactDurationVersionSentiment

Mar 5, 202614:32

+31 6 •••• 48212m 18s

v1.2.0

positiveLIVE

Mar 5, 202613:15

+31 6 •••• 905345s

v1.2.0

neutral

Mar 5, 202611:48

+31 6 •••• 33771m 52s

v1.2.0

positive

Mar 4, 202616:22

+31 6 •••• 71643m 05s

v1.2.0

neutral

◆ Capabilities

What we build — and how

From customer contact to internal support, from outbound campaigns to AI coaching — our agents adapt to your organization.

Every Channel

Phone, WhatsApp, webchat, email and SMS — one agent that maintains context across all channels. Your customer never repeats themselves.

50+ Languages

Automatic language detection and real-time translation. The agent switches seamlessly — mid-conversation if needed.

Customer Contact

Agents that handle customer conversations via phone, WhatsApp or chat. From booking appointments to answering questions — with empathy and context.

Outbound & Follow-up

Agents that proactively call for appointment confirmations, satisfaction surveys, reminders and checks. Personal contact at scale, without wait times.

Internal Support

Agents supporting HR, IT or operational teams. Direct answers to employee questions, taking over tasks and making your team more productive.

Live Guidance

Agents guiding callers step by step through procedures, protocols and checklists. Call the agent, ask your question and get guided immediately.

AI Coaching

Agents training employees through realistic practice conversations. From customer calls to difficult situations — practice safely with direct feedback.

Customer conversation

Voice · +31 6 •••• 4821

LIVE

I want to reschedule my appointment to next week.

Of course! I see your appointment Thursday at 2 PM. Do you have a preferred day?

Tuesday or Wednesday please.

Appointment confirmations

Q1 2026 · Voice + SMS

2,847

Sent

98.2%

Reached

67%

Confirmed

HR Assistant

Internal support

How many vacation days do I have left?

You have 8 out of 25 vacation days remaining this year. Shall I prepare a request?

Request leaveView balancePolicy

Protocol: Fault Report

Step-by-step guidance

✓

Identify fault type

✓

Check if device is on

Restart the system

Test connection

Escalate to technician

Practice: Complaint

Training session — employee 12

/100

Empathy

Solution focus

Protocol

Tip: Show more understanding before offering a solution

50+

Languages supported

Auto detection · Real-time translation · Mid-conversation

Voice

+31 20 ••• ••34

+31 6 ••• ••88

Webchat

widget.js

support@••••.nl

SMS

+31 6 ••• ••12

◆ Persona

Every agent, a unique personality

Voice, tone, language and character — fully configurable per use case.

Tone

Formality85%

Empathy95%

Speed60%

Warm & caringFormal languageEmpathetic

Sophie — Patient Assistant

LIVE

◆ Memory

Agents that remember

Your customers don't repeat themselves. Your AI shouldn't either. Our memory layer builds understanding — across conversations, channels, and time.

Understanding, not storage

Facts are extracted, scored, and classified.

Temporal awareness

"Lived in Amsterdam" ≠ "lives in Amsterdam". The system knows.

Cross-channel identity

Phone, email, WhatsApp — one person, one memory.

Realtime for voice

Context loaded before the first word. No cold start.

Memory Layer

person_8f2a

Conversation

I just moved from Utrecht to Amsterdam last week.

Welcome to Amsterdam! I've updated your location.

And I'm allergic to penicillin, please note that.

Extracted Facts

1/5

Lives in Amsterdam

location·CURRENT

Previously lived in Utrecht

location·PAST

Allergic to penicillin

medical·PERMANENT

Identity: +31 6 •••• 2847

identity·CURRENT

Moved last week (Mar 2026)

event·PAST

Discover which agents fit your organization

Discuss your goals and discover how AI agents can transform your customer experience.

Get in touch