Every conversation to the right destination
Not every question can be resolved by an AI agent. That's why Versaia ensures seamless handoff to the right human expert — with full context.
How It Works
Smart Routing
Based on topic, sentiment, urgency and customer profile, every conversation is automatically routed to the right agent or department.
Seamless Handoff
When the AI agent escalates, it hands over the full conversation including context, summary and suggestions for the human agent.
Escalation Rules
Define when and why a conversation gets escalated. Based on topic, sentiment, specific triggers or after a certain number of interactions.
Context Preservation
Customers never have to repeat themselves. All context, history and intent are passed along with every handoff.
The Result
Happy customers
No queues, no repetition. Direct access to the right help.
Efficient teams
Human agents only get complex questions with all context.
Full control
You set the rules. When to escalate, to whom, and why.
Curious how handoff works?
Curious how it works?
Discover how Versaia ensures seamless collaboration between AI agents and your team.
