Multi-Agent Handoff

A network of specialists, not one generalist

Versaia Control orchestrates specialized agents that collaborate, route intelligently and hand off seamlessly — to each other and to your team.

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Agent Network

Agent Network

Versaia Control is the brain behind every conversation. It routes, delegates and escalates — automatically and with full context.

ROUTINGVersaia ControlOrchestration & routingIntakeTriage & classificationSchedulingAppointments & calendarBillingPayments & invoicesKnowledge BaseFAQ & documentationDiagnosticsTechnical analysisHuman AgentEscalation & empathyLATENCY12msNODES2/7
Live conversation
0/7
<50ms
Routing latency
100%
Context preserved
0
Repeats needed
3.2s
Avg handoff
94%
First-contact
+41%
CSAT
Decision log

Every decision, traceable

Versaia Control logs every micro-decision with timestamp, reason and confidence score — a flight recorder for every conversation.

T+0.0s
Intake
Intent detected: appointment rescheduling
T+0.1s
Control
Route → Scheduling Agent (capability match)
T+4.8s
Scheduling
Appointment confirmed: Tue Mar 17 2:30 PM
T+5.2s
Control
Topic switch detected: billing inquiry
T+5.3s
Control
Context package assembled (12 fields, 340 tokens)
T+5.4s
Billing
Route → Billing Agent (with full context)
T+9.6s
Sentinel
Sentiment drop detected: complex financial dispute
T+9.7s
Control
Escalation trigger: sentiment < 0.40 + financial topic
T+9.8s
Human
Route → Lisa M. (specialization: billing disputes, available)
Context package

What gets transferred

With every handoff, Versaia Control bundles a complete context package. No information is lost.

Conversation summary

"Customer wants to reschedule + question about invoice #2847"
340 tokens

Customer profile

Jan de Vries • Premium • Since 2021
28 fields

Sentiment analysis

0.82 → 0.76 → 0.34 (trigger)
realtime

Intent classification

scheduling (0.97) → billing_dispute (0.91)
2 labels

Recommended actions

"Correct invoice line 3, amount → €280"
3 actions

Full transcript

7 messages • 3 agents • 14.2s
1.2 KB
Package ready
6/6 layers1.8 KB12ms
Handoff to human

When AI isn't enough

Complex emotional situations, legal sensitivities, or simply the customer's request — Versaia Control detects when a human agent is needed and transfers seamlessly.

Sentiment drop
< 0.40
Complexity
High
Customer request
Explicit
Lisa M.
Billing disputes specialist
Available
Transferred context
Summary: 2 topics handled
Customer: Jan de Vries, Premium tier
Sentiment: 0.34 — frustrated
Action: correct invoice #2847
Transcript: 7 messages attached
Transfer time38ms
Comparison

The difference is tangible

No repeats, no wait time, no context lost. Compare the old approach with Versaia.

Traditional

"One moment, let me transfer you..."

"Can you explain your issue again?"

"I don't see any notes from the previous conversation."

"You'll need to fill out the form again."

3x
repeats
4:30
wait time
0%
context
Versaia

"I've already reviewed the full conversation and your file."

"You asked about invoice #2847 — I can already see the issue."

"The amount will be corrected to €280."

"You'll receive a revised invoice within 5 minutes."

0
repeats
0s
wait time
100%
context

Discover how multi-agent collaboration helps your organization

Discuss your goals and discover how specialized AI agents collaborate seamlessly — and when they hand off to your team.

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