01Appointments and civil affairs
Passports, ID cards, driving licences, certified extracts and change of address. Booked, moved and cancelled directly in your appointment system, with confirmation and reminder over WhatsApp or SMS.
AI agents for public services that stay reachable.
Appointments booked, reports taken, collection calendars and status queries answered, callers routed to the right team, over voice and messaging. Every call answered, including on Monday morning and during the property tax peak. Inside the limits you set, hosted in the EU, and without a machine ever making a decision about a resident.
Objective
The phone is the front door of the municipality, and it jams in February.
The property tax assessments land and the whole contact centre lights up. After a storm the same thing happens with incident reports. Staffing is flat all year, demand is not. A resident who fails to get through three times does not come back later with the same question, they come back with a bigger one. The fix is not more people on the phone. It is fewer calls that need a person at all.
Use cases01 
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0102Waste and collection
Collection days, shifted holiday schedules, bin requests and the nearest collection point. Answered by postcode and house number, including at eleven at night.
03Reports and status queries
A broken streetlight or loose paving stone is taken, logged and returned with a reference number. The status of a permit or assessment follows by case number.
04Support for staff
Shift changes, absence reporting, password resets and HR questions. Same agent, separate permissions.
05Handover with context
Where there is doubt, the conversation goes to a colleague with the full conversation attached. No silent guesses, and never a judgement about a resident.
Demo
Hear Versaia's Voice Agent in action
Demo.
Listen in on a real Monday morning at the contact centre.
Trust and security
Your Trusted Public Sector Partner
Sovereignty
Your data never leaves Europe. EU-native infrastructure end to end, no US cloud and no Cloud Act exposure. ISO 27001 certified and GDPR compliant, with an immutable audit trail for every action.
Integrations
No need to rebuild your stack. The agent reads and writes in your case management system, appointment module, reporting system and telephony, in the source instead of a copy.
Oversight
See by the hour what is coming in, what got resolved and where it breaks. Every action traces back to its source. The agent informs, schedules and registers, but does not assess applications or grant anything. That is not a setting that can be switched off.
EU data residency
ISO 27001
AVG / GDPR
Enterprise-grade continuity
